CASE STUDY

Egglescliffe School and Sixth Form College, Stockton-on-Tees

I always knew that I wanted to do a job that involved helping people, so perhaps a natural extension beyond my work in a classroom (which I have always loved) was to work with some of the most vulnerable students in our school community. Invariably, if students are struggling to attend school, there are often other underlying reasons.

Attendance is the job that is never complete and in an ever more complex world, attendance concerns can easily be missed in their early stages. Whilst every school is stretched, we try to adopt a policy of ‘the earlier the better’ and the A Star Attendance Solutions system enables us to easily identify concerns and act upon them immediately.

My role involves various layers, which include (but are not limited to) the following:

  • Using the A star system to identify concerns and sharing these concerns with students and parents/carers.
  • Using other forms of data as intelligence, such as pulling together school assessment data, attitude to learning scores, medical information, SEND needs and pastoral concerns. This helps to build a fuller picture before the school acts. The A* letters that we send out are excellent and are an important tool. However, we believe that when these letters are sent out is crucial. Relationships between school and home are fundamental and we are very mindful of knowing the full context before sending letters.
  • Analysis of cohort data. Alongside our School MIS, we use the A* system to determine where we will direct our resources most effectively. This is through studying data and patterns for year groups, SEND students, Pupil Premium students, boys/girls, etc. This also enables us to establish if there are particular issues that underpin these trends so that our pastoral team can address this, either with individuals or through the PSHE programme.
  • Comparison to national, regional and local trends. This is studied closely to benchmark where we are as a school. This feeds into my dialogue with other senior leaders and the governing body, who need to have a clear awareness of attendance patterns and trends and how the school are addressing this via the school improvement plan.
  • Working with students and parents. This is by far the most time intensive, but easily the most important part of the role. Whilst we need processes and procedures as a school, we also need to personalise approaches as every child is different. Almost all meetings we have with parents are with designated follow up times, so that we build an ongoing dialogue and can establish whether initial concerns have been successfully addressed or whether there is a need for further interventions.
  • A reward culture: attendance is promoted in tutor groups via weekly raffles, through attendance assemblies, events such as ‘The 12 days of Christmas’ (where prize draws were done each day) and through rewards assemblies.
  • Working with outside agencies. Early intervention requires early help and our pastoral team work exceptionally hard to engage wider services when it is evident that it is required.

 

The attendance role is never easy, never complete and never boring. I’m exceptionally fortunate to work in a team where everyone is committed to the same goal of getting students into school and striving for daily attendance for all.

Attendance is an area that is incredibly data rich, but my eyes always widen when figures such as the ones below are considered.

In a school of 1200 pupils, the attendance difference between 93.5% and 91.5% might not seem that significant, but the difference in cumulative hours of learning is enormous. For the school with 93.5%, this would result is more than 27,000 additional hours of cumulative learning across the school community in an academic year than the school with 91.5%. I can think of no intervention systems or additional catch-up scheme, however sophisticated, that can compensate.

With this in mind, there are two things in particular that I focus on in conversations with parents and students. Firstly, the number of periods of absence. Sometimes absence is unavoidable, but for two students with 90% attendance the context for each can be very different. One student may have had one period of absence for two weeks with a serious illness, but another student could have had ten days off but spread over eight periods of absence, with lots of occasional days. The Bradford factor, available in many MIS systems, gives a score according to the number of periods of absence, as well as the length of absence. This provides a rich layer of data, useful for discussion.

Secondly, hours of learning that have been missed often provide a stark picture for parents and students. Ten days off across a year may not sound as significant as 50 missed hours of learning. I strongly believe that how messages are put across is everything.

Tomorrow will bring new concerns, new challenges and new students to support. The A star system has been, and will continue to be, a crucial cog in our approach towards addressing attendance concerns.

Reference Details 

Mark Cowan Associate Assistant Head Teacher – Attendance, Egglescliffe School and Sixth Form College, Stockton-on-Tees

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William Gooch

I'm a Software Developer from Sunderland, with an MSci Computer Science from the University of St Andrews. I've been programming from a very young age, and at A Star Attendance I'm really glad to focus that passion into something that has such a strong impact on young people's education.

As a newer member of the team, I really enjoy the learning experience, and bringing in a fresh perspective. It's been a great experience getting involved and gaining an understanding of attendance management.

In my spare time, you'll usually find me playing board games with friends and family, or working on a new crochet project.

Hannah Hall

Hannah has had a career of over 20 years in Education, and specialises in behaviour, SEMH and SEND. However, her expertise and passion for whole School Improvement & sustainable change, means she also provides guidance & practical strategy on curriculum design, implementation, teaching & learning & parental partnership, ensuring accessibility and equity for all.

She works nationally and internationally supporting schools & colleges, local authorities and trusts in reviewing, implementing, and developing cultural change, policies, systems and provision.

Luke Bowers

Luke is the CEO and Founder of The Excellence Hub, an Education Solutions company. Luke is a experienced former school leader and MAT executive leader and has a passion for creating a positive culture of attendance in all education establishments. He is renowned for his unwavering commitment to improving attendance and outcomes for children and young people. His extensive expertise spans all phases of education, where he has consistently demonstrated his ability to foster positive change and drive improvement.

Ian Cooper, BA, MA, NPQH, NPQSL, MCCT

Ian Cooper is an experienced senior leader with a strong track record of driving school improvement in behaviour, attendance, and safeguarding. As Deputy Principal for Pastoral Care and Inclusion, Ian plays a pivotal role in strategically leading a positive and supportive school culture.

With previous roles including Assistant Principal for Behaviour, Attendance and Safeguarding, Head of Year, Assistant Head of Year and Teacher in Charge of Computer Science, Ian brings a wealth of practical leadership experience from both academic and pastoral perspectives. His leadership contributed significantly to his current school achieving a ‘Good’ rating from Ofsted after a decade of ‘Requires Improvement’.

David Stimson, UKCP, ACSTH

David Stimson is a UKCP-registered therapist with expertise in trauma and attachment-focused therapy. As a Director of CATS, he works closely with families, schools, and social care to develop effective therapeutic interventions. In addition to his clinical work, David supports staff wellbeing initiatives, helping organisations create psychologically safe environments for their teams.

Liliana Ghilardi, BAPT, BACP

Liliana Ghilardi is a BAPT and BACP-registered therapist specialising in Play Therapy, Filial Therapy and trauma-informed interventions for children and families. As a Director of CATS, she is committed to supporting individuals in processing early trauma and attachment disruptions. Liliana also plays a key role in staff wellbeing initiatives, ensuring professionals receive the support they need to work effectively in challenging environments.

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With boundless energy, endless curiosity, and a playful streak that keeps everyone smiling, Ted brings a spark of joy to the team. Whether he’s lending a paw during meetings, chasing new challenges (and the occasional tennis ball), or spreading good vibes wherever he goes, Ted reminds us all to stay curious, have fun, and never stop learning.

Milo

I’m Milo, the lovable A Star Attendance dog and the official Head of Snuggles and Morale. I am known for my boundless energy and irresistible charm, and I am always ready to bring a smile to anyone’s face. When I’m not spreading positivity, you’ll find me enjoying long walks and happily chewing on my favourite toy, my antler horn.

I am a true connoisseur of treats, and I am particularly fond of cheese and chicken – I can smell it a mile off! I know I am an essential part of the team as they love to see my wagging tail and my joyful presence ensures that everyone feels supported and uplifted every day!

Amy Ball

I have over 10 years of experience working in an infant school, starting as an EYFS teacher before progressing to Deputy Headteacher and later taking on the role of Attendance Lead. Throughout my career, I have been dedicated to supporting the development of young children and fostering a love for learning. My passion for early education is matched by my commitment to building positive, supportive relationships with families, understanding that collaboration is key to maximising children’s learning potential. As Attendance Lead, I focused on improving attendance rates, working closely with families to overcome barriers and ensure that every child had the opportunity to succeed. My experience in both teaching and leadership has provided a well-rounded understanding of how to support children, families, and schools in achieving the best outcomes.

I am now working with a dedicated team at A Star Attendance as Training Consultant to help schools implement the A Star Attendance System effectively and sharing strategies that improve attendance, to ensure every student has the opportunity to succeed and thrive in their education.

Ann Joughin

I began my career in London, working in the fast-paced environment of an investment bank. After gaining valuable experience in the financial sector, I decided to make a significant career shift and moved to the Northeast, where I started working in childminding. This change allowed me to focus on nurturing young minds and providing care in a more personal setting. Later, I transitioned again, this time into the education sector, taking a role at a secondary school. My diverse career journey highlights my adaptability and dedication to personal growth, as I moved from the world of finance to childcare and then to education, each step building on my passion for helping others.

I dedicated 19 years to the education sector, taking on various roles that allowed me to impact the lives of students and staff. One of my key positions was as an Attendance Officer, where I worked tirelessly to ensure students were attending school and supporting families to overcome challenges. After my time in education, I transitioned to A Star Attendance, where I became Office Manager. Outside of my professional life, I am married and have one daughter. I also shares my home with Milo, my beloved dog. We enjoy long walks, which offer me a peaceful escape. With a deep passion for making a difference, I am always driven by the desire to create positive change, both in my career and personal life.

Melissa Warwick

I come to A Star Attendance Solutions from a leadership background in Education having had over 9 years’ experience of working within the sector and strategically leading Whole School Attendance Improvement across two schools in Sunderland, North East England. Having previous senior leadership roles with responsibility for attendance and inclusion, I am passionate about improving attendance rates and implementing innovative approaches to improve outcomes for students, and know the impact attendance to school has on these outcomes. I have always been invested in Education and hold a BA Hons in Education and Music.

As a previous user of the A Star Attendance System, I know how impactful the system is for improving school attendance and I am thrilled to now be able to work nationally with schools, driving attendance improvement and reducing persistent absence.

Chris Manders

I’ve been interested in technology and engineering since I was a child, and have a strong career progressing through IT Support into Software Development where I channel that interest into engineering software solutions.

I take a lot of pride in my work having a positive impact on people, and A Star Attendance absolutely ticks that box as with every new development I can hear the team talking about the real world impact it’s having on our young people.

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Jill Robson

Jill Robson is the Director of A Star Attendance Solutions. Up until six years ago she had worked for over twenty-two years for a local authority as an Attendance Officer, she decided to take a depth breath, leave her job and start A Star Attendance Solutions using her breadth of experience and skills.

Jill has always been passionate about school attendance as she believes that non- school attendance is just a symptom of further concerns, and that with early identification these issues are more likely to be resolved.

She decided to create The A Star System to support schools to manage their attendance in a transparent, fair and robust way, which hopefully means that no child’s non-attendance will go under the radar.  As a parent herself, Jill implicitly understand the importance of education and school attendance.